Hotel Satisfaction Survey Results – Luxury to Economy/Budget

Highest Customer Satisfaction Scores Per Tier
Hotel Categories – and Scores*

Luxury

  • Ritz-Carlton – 858
  • Four Seasons Hotels and Resorts – 852
  • W Hotels – 833

Tier average 829

Upper Upscale

  • Embasy Suites Hotels – 817
  • Omni Hotels & Resorts – 811
  • Marriott Hotels & Resorts – 808

Tier average 795

Upscale

  • Hotel Indigo – 838
  • Hyatt Place – 819
  • Hilton Garden Inn – 817

Tier average – 794

 Extended Stay

  • Homewood Suites – 821
  • Residence Inn – 819
  • Staybridge Suites – 817

Tier average 782

Midscale Full Service

  • Holiday Inn – 775
  • Best Western – 765
  • Ramada Inn/Plaza – 725

Tier average 752

Midscale Limited Service

  • Drury Inn & Suites – 836
  • Hampton Inn/Suites – 824
  • Wingate by Wyndham – 817

Tier average 787

Economy/Budget

  • Microtel Inn & Suites – 740
  • Howard Johnson Express/Inns – 704
  • Days Inn – 701

Tier average 679

*On an ascending scale of 1 to 1,000

Source: J.D. Power and Associates 2011
North American Hotel Guest Satisfaction Index Study

Hotels.com

 

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